A great employee experience is crucial when looking for an LMS, as you won’t see positive results or value for money if nobody engages or enjoys using the platform. Implementing a platform that meets employees primary motivations (to do their jobs better) is critical, so take a look at the Learner Experience guidelines below before you launch your next initiative.
Delivering a great employee experience is not impossible, but it does require planning. The following LX/UX guidelines are meant as a starting point only, but once you have these ‘basics’ in place you’ll be amazed at how much more effective your learning initiatives can be.
Technology has enabled the modern learner to self-direct their own learning by providing instant knowledge and know-how.
The web is becoming more used as a means of finding instant information, with more than 70% of employees turning to search engines to learn what they need for their jobs. But, there’s still a huge gap in the L&D market here, because search engines can’t deliver resources that are unique and context-specific to the organisation.
Traditional L&D methods fail to address moments of need and often require weeks to organise courses or classroom training, which results in poor long-term productivity, because the ‘learning’ cannot be applied right away when it’s actually needed.
Employees need to be able to learn in real-time, whilst on the job, to quickly go from ‘not knowing’ to ‘doing’. By understanding the habits and needs of the modern learner, L&D teams can focus their efforts on creating a learning platform that delivers context-rich digital resources to address what employees are searching for online, but in a way that’s relevant to the organisation and ‘how things are done here’.
We’re surrounded by distractions in the workplace, however by keeping employees in the workflow when they’re training, they are far more likely to perform better because it’s not a case of just memorising tons of content, instead they’re able to action this new knowledge straight away.
The LMS can provide context-rich solutions that address the issues and questions employees have. By focusing on their motivations and providing the answers they actually need to do their jobs better, the potential to enhance every day performance in the organisation is huge. The LMS can improve everyday performance and capability far more effectively by providing immediate know-how and insight.
Employees are busy and taking them away from their working environment to do a course or classroom training limits how often training is provided.
LMSs give organisations the tools to provide training anytime and anywhere, meaning employees can take control of their own learning at a time and place that suits them.
Learning content becomes far more relevant and useful when it’s acquired at the point-of-need and allows for employees to retain and utilise this new information straight away. By supporting employees in the workflow, the business will achieve much higher performance at just a fraction of the cost.
Digital resources are easy-to-update and share, so employees won’t receive out-of-date information. Think about the kinds of content staff would benefit from accessing. Every organisation has internal ‘experts’ who have been with the company for a while and can use their own experiences as a tool to share with others in the business. This internal knowledge is unique to the organisation and therefore far more valuable than what would be found in generic e-learning content or a course. Address the answers of the questions employees are asking and provide this using a personalised, digital experience.
LMSs gives employees the opportunity to take control of their own learning as and when they need it. Self-directed learning is far more engaging and productive because the information can be applied straight away and put it into practise.
People want to grow within their organisation and feel like they have the tools to do so. A major setback with traditional learning approaches such as classroom training is that it limits the ability for employees to grow and learn when they need to. Classroom courses are time-consuming and often viewed negatively because they take the employee away from their workflow in order to ‘learn’. LMSs address this problem are are accessible when your staff need it the most, rather than taking them away from their desk, digital resources supply quick answers at the employees point-of-need.
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